Privacy Policy

Jobajoba (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile application, website, and related services (“Platform”).
By accessing or using Jobajoba, you agree to the practices described in this policy.

1. Information We Collect
We collect different types of information depending on how you use the Platform.

1.1 Personal Information You Provide

  • Full name, phone number, email address, profile picture
  • Residential or service address
  • Profile photo
  • Identification documents for verification (service providers)
  • Banking or mobile money details (handled by secure third-party processors)
  • Support communications
  • Ratings, reviews, and feedback

1.2 Automatically Collected Information

  • Device type, operating system, and app version
  • IP address and approximate location
  • Log files, timestamps, and session activity
  • Cookies or similar technologies (on the web platform)

1.3 Location Information
We may collect real-time or approximate location data to connect customers with nearby service providers, improve route matching, and prevent fraud. You may disable location services in your device settings, though this may limit functionality. We collect this information when the app is running in the foreground or background of the user's mobile device.

2. Legal Basis for Processing
We process personal data on one or more of the following grounds:

  • Your consent
  • Performance of a contract (to deliver services)
  • Compliance with legal obligations
  • Legitimate business interests such as fraud prevention, service improvement, and security

3. How We Use Your Information
Your information is used to:

  • Create and manage accounts
  • Facilitate bookings and communications
  • Process payments and payouts
  • Verify identities and credentials
  • Provide customer support
  • Send service notifications and administrative messages
  • Improve platform features and performance
  • Conduct analytics and research
  • Detect and prevent fraud or misuse
  • Enforce our Terms and policies
  • Meet regulatory or legal obligations

4. Sharing and Disclosure of Information
We do not sell personal data.
We may share your information only where necessary:

4.1 With Other Users
Limited information (such as name, service details, and contact information) may be shared between customers and service providers to complete bookings.

4.2 With Service Partners

  • Payment processors
  • Identity verification services
  • Hosting providers
  • Analytics and customer support platforms

4.3 Legal Requirements
We may disclose information if required by law, regulation, court order, or governmental authority.

4.4 Business Transfers
If Jobajoba is involved in a merger, acquisition, or sale of assets, personal information may be transferred subject to appropriate safeguards.

5. Data Security Measures
We apply technical, administrative, and organisational safeguards including:

  • Encrypted data transmission
  • Access controls
  • Secure hosting environments
  • Regular system monitoring
  • Staff confidentiality obligations

Despite these efforts, no system can be guaranteed 100% secure.

6. International Data Transfers
Your data may be processed in Botswana or other countries where our infrastructure or partners operate. Where cross-border transfers occur, we ensure appropriate contractual or legal safeguards are in place.

7. Data Retention
We retain personal information only as long as necessary to:

  • Provide services
  • Fulfil legal or regulatory obligations
  • Resolve disputes
  • Enforce agreements

When no longer required, data is securely deleted or anonymised.

8. Your Rights
Depending on applicable law, you may have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion
  • Object to or restrict processing
  • Withdraw consent
  • Receive a copy of your data
  • Lodge a complaint with a data protection authority

9. Delete user data
We retain user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations. The user has the right to delete all personal data collected by the app. Please follow the below process to request data deletion.

Steps to Request Data Deletion:
Users may request deletion of their account via application only. Follow the path "Login into the application >> Go to Profile Section >> Find "Account Settings" >> Tap on "Manage Accounts" >> Look for the option "Delete Account" to request data deletion.

You will be prompted to select the reason for your decision. Once you choose the reason and submit your request, your account deletion process will begin to take effect.

10. Children’s Privacy
Jobajoba is not intended for individuals under 18 years old. We do not knowingly collect personal data from minors.

11. Marketing Communications
We may send promotional messages about new services or offers. You can opt out at any time using in-app settings or links in communications.

12. Third-Party Links and Services
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

13. Updates to This Policy
We may revise this Privacy Policy periodically. If material changes are made, we will notify users through the app or website.

14. Contact Information
If you have questions or concerns about this Privacy Policy, contact:
P O Box 10010, Palapy. BOTSWANA or email privacy@jobajoba.africa

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